RETURNS AND WARRANTY POLICY

We want you to be completely satisfied with your purchase. If you need to return an item or believe there may be an issue with your order, please review the information below carefully.This policy outlines our returns process, warranty conditions, and your rights as a customer.

Before returning any product, please contact our Customer Service Team so we can assist you and advise on the next steps. This helps us resolve issues as quickly and efficiently as possible.

All returns must be accompanied by proof of purchase. If a product is found to be faulty after assessment, we will offer either:

• A replacement
• A refund where appropriate

The resolution offered will depend on the nature of the issue and stock availability.

To qualify for a replacement or refund, the following conditions must be met:

• You must notify us of any suspected fault within 5 working days of receiving your order
• Items must be unused, unopened and in their original sealed packaging
• Proof of purchase must be provided

If your order has been supplied incorrectly or an item is missing:

• Please notify us within 48 hours of delivery
• We will promptly investigate and correct any shipping errors

Claims made outside this timeframe may not be accepted.

If you have ordered an item in error or no longer require it:

• Contact us within 5 working days of delivery
• Items must be unopened, unused and in resellable condition

Once the return is received and inspected, a refund will be issued for the product value. Original delivery charges are non-refundable.

The following are not covered under our warranty or returns policy:

• General wear and tear
• Accidental damage or misuse
• Incorrect usage or failure to follow product instructions
• Improper storage or handling
• Modifications, alterations, or repairs by unauthorised parties
• Failure to maintain or clean products as recommended

This policy does not affect your statutory rights under UK consumer law. If a product is faulty or not as described, you may be entitled to a refund, repair, or replacement in line with the Consumer Rights Act 2015. For independent advice, you may contact:

• Citizens Advice
• Your local Trading Standards Office

If you have any questions about returns, warranties, or your order, our Customer Service Team is always happy to help.