At VGPG Online, we pride ourselves on fast, reliable delivery and clear communication. Below you'll find everything you need to know about our UK and International shipping services.

SAME DAY DISPATCH
Orders placed before 2pm (Monday–Friday). Orders placed after this time will be dispatched on the next working day.

CUSTOMER SERVICE HOURS
Monday–Friday, 9am–5pm. If you have any issues, including missing items, please contact our Customer Service Team as soon as possible.

DELIVERY SERVICES
Tracked 48: Usually delivered within 2 working days.
Example: dispatched Monday, delivered Wednesday.

Tracked 24: Usually delivered the next working day, though not guaranteed.
Example: dispatched Monday, delivered Tuesday.

Special Delivery: A guaranteed next-day service – ideal for urgent orders.

All services are available across the UK, including offshore islands and BFPO addresses.

Tracking Your Parcel: Once your order is processed, you will receive an email with tracking details. Enter your tracking number on the courier’s website to monitor progress. Need help? Reach out to our Customer Service team.

IMPORTANT
Due to Brexit and on going global shipping delays, especially outside of Europe, delivery times may be longer than usual. Please allow 7–10 working days before contacting us about a missing international delivery.

CARRIERS WE USE
We use a trusted network of couriers including DPD and Royal Mail, depending on country and parcel weight.

COUNTRY RESTRICTIONS
We currently do not ship to: Albania, Algeria, Estonia, Denmark, Montenegro, and Lebanon.

CUSTOMS & DUTIES
The recipient is responsible for checking import laws and any restrictions in their country. If a package is returned due to prohibited contents, shipping fees will not be refunded and a £5 return processing fee will apply.

NOTE
We are not liable for parcels once they leave the UK. If goods are refused by customs and returned, a refund will be issued (minus original shipping costs). No refund will be given for unclaimed or incorrectly addressed orders.

Jersey, Guernsey, Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands & Islands Customers may benefit from lower Royal Mail rates. We’ll always aim to offer the best shipping options available

You may choose to have your order delivered to a workplace or business address. Please ensure someone responsible is available to receive it. Once delivery is accepted by anyone at the address provided, we consider the order fulfilled and cannot be held responsible for internal misplacement.

If your order arrives with missing or damaged items, you must notify us within 14 days of delivery.

Please provide:

• Photographic evidence of the packaging and contents
• The original picking sheet

Important: Do not dispose of the packaging until photos have been taken. If the issue is confirmed, we will offer a replacement or a refund for the item(s).
Claims submitted after 14 days may not be accepted.

If your order has not arrived and you believe it to be lost, please contact our Customer Service team within 14 days of your order date. We will investigate and take appropriate action as quickly as possible.