We take account security and customer privacy seriously and will never send login credentials, including passwords. If you’re unable to log in, please check:

• You are using the correct registered email address
• Your password has been entered correctly (passwords are case-sensitive)
• Caps Lock is turned off

If the issue continues, click the “Forgotten Password” link on the login page to reset your password. If you still need help, our Customer Service team is happy to assist.

Log into your account and navigate to the Account Information section to update your email address or personal details.

Use the “Forgotten Password” option on the login page, or update your password within your Account Information once logged in.

At present, we do not offer in person collection. All orders are dispatched using trusted courier services.

We work hard to keep all VG and PG products in stock, but high-demand items may sell out.You can select “Notify Me When Back in Stock” on the product page or contact Customer Service for availability updates.

Orders placed before 2:00 PM (Monday–Friday) are typically dispatched the same day. If you wish to cancel, please contact Customer Service immediately with your order number. If the order has already shipped, unopened items may be returned in resellable condition for a refund.

If your order has not yet been dispatched, we’ll do our best to help. Please contact us promptly with your order number and updated details.

Log into your account and visit the Orders section to view your order history.

Enter your discount code during checkout. Please note that only one promotional code can be used per order.

If any items are missing, please contact us within 48 hours of delivery. Claims received outside this timeframe cannot be accepted.

Yes. Unopened and unused items may be returned within1 4 days of purchase. Please include your order number with the return. Once inspected, we’ll refund the item cost (delivery charges are non-refundable). Opened or used items cannot be returned unless faulty.

Yes. Unopened and unused items may be returned within1 4 days of purchase. Please include your order number with the return. Once inspected, we’ll refund the item cost (delivery charges are non-refundable). Opened or used items cannot be returned unless faulty.

VG (Vegetable Glycerine) and PG (Propylene Glycol) are clear, odourless liquids widely used as base ingredients across multiple industries, including food production, cosmetics, pharmaceuticals, and manufacturing.

VG is thicker with a naturally mild sweetness, while PG is thinner and more effective at carrying flavour and aroma. Each has different properties depending on the intended application.

Yes. All VG and PG products are supplied to high-purity standards and sourced from approved manufacturers. Product specifications and documentation are available on request.

Store in a cool, dry place with the container tightly sealed. Keep away from direct sunlight and out of reach of children.

Yes. All products are supplied with batch numbers and clearly marked expiry or best-before dates for full traceability.

Yes. VG and PG are fully miscible and can be blended together depending on the required use.

Yes. All products are batch-controlled and supplied with traceability. Safety Data Sheets (SDS) are available upon request.

Yes. We offer a range of sizes, including bulk supply options. Please contact our Customer Service team for large-volume enquiries.

Our VG and PG are sourced from approved suppliers and bottled or distributed in the United Kingdom in line with applicable regulations.

If you have any questions regarding our products, orders, or documentation, please contact our Customer Service team via the contact page.